At Vastly Store, we stand behind every product we sell. This policy outlines your rights and our commitments regarding returns, refunds, and shipping for orders placed through our website. By completing a purchase, you agree to the terms described below.

1. Return Policy
1.1 Return Window
We accept returns within 30 calendar days of the delivery date. To be eligible for a return, your item must meet all of the following conditions:
    •    Item is unused, unworn, and in its original condition
    •    All original tags and packaging are intact
    •    Item is free from damage, odors, or signs of use
    •    Proof of purchase (order confirmation or receipt) is provided

1.2 Non-Returnable Items
The following items are not eligible for return under any circumstances:
    •    Final sale or clearance items (marked at time of purchase)
    •    Digital products or downloadable content
    •    Gift cards
    •    Items that have been used, washed, altered, or damaged after delivery
    •    Perishable or consumable goods

1.3 How to Initiate a Return
To start a return, please contact our support team at contact@vastlystore.com within the 30-day window. Include your order number, the item(s) you wish to return, and the reason for the return. Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and further instructions. Returns sent without an RMA will not be accepted.

2. Refund Policy
2.1 Refund Options
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, you may choose one of the following refund methods:
    •    Original payment method — credited back to your credit card, debit card, or PayPal account within 5–10 business days, depending on your financial institution
    •    Store credit — issued immediately upon approval and valid for 12 months from the date of issuance

2.2 Partial Refunds
Partial refunds may be granted at our discretion in cases where items are returned in a condition that shows signs of use, missing original packaging, or incomplete sets. The deduction amount will be communicated before processing.

2.3 Defective or Incorrect Items
If you receive an item that is defective, damaged in transit, or different from what you ordered, please contact us at contact@vastlystore.com within 7 days of delivery. In these cases, Vastly Store will cover all return shipping costs and offer a full refund or a free replacement at your choice. Photo documentation of the issue may be requested.

2.4 Late or Missing Refunds
If you have not received your refund after 10 business days, please first check with your bank or credit card provider, as processing times vary. If the issue persists, contact us and we will investigate promptly.

3. Return Shipping Costs
3.1 When the Customer Pays
If the return is due to a change of mind, incorrect size selection, or any reason other than a product defect or fulfillment error, the customer is responsible for return shipping costs. We recommend using a trackable shipping service. Vastly Store is not responsible for items lost in transit during a customer-initiated return.

3.2 When Vastly Store Pays
If the return is due to a defective product, damage caused during shipping, or an error on our part (wrong item sent), Vastly Store will provide a prepaid return shipping label at no cost to the customer. The label will be emailed to you after your return request is approved.

4. Shipping Policy
4.1 Processing Time
All orders are processed within 1–3 business days (Monday through Friday, excluding federal holidays). Orders placed on weekends or holidays will begin processing the next business day. You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

4.2 Domestic Shipping (United States)
We currently ship to all 50 U.S. states, including Alaska and Hawaii. Estimated delivery times after dispatch are as follows:
    •    Standard Shipping (USPS / UPS Ground): 5–8 business days
    •    Expedited Shipping: 2–3 business days
    •    Overnight Shipping: 1 business day (order must be placed before 12:00 PM ET)

Shipping costs are calculated at checkout based on weight, dimensions, and destination. Free standard shipping is available on qualifying orders — see our website for current promotions.

4.3 Delivery Delays
Delivery estimates are not guaranteed. Delays may occur due to carrier issues, weather conditions, high-volume periods (e.g., holidays), or other circumstances beyond our control. Vastly Store is not liable for carrier-related delays once an order has been handed off to the shipping provider.

4.4 Lost or Stolen Packages
If your tracking shows "delivered" but you have not received your package, please first check with neighbors and your local post office. If the package cannot be located within 3 business days, contact us at contact@vastlystore.com. We will work with the carrier to investigate and, where applicable, reship or refund the order.

4.5 Address Accuracy
Customers are responsible for providing a correct and complete shipping address at checkout. Vastly Store is not responsible for packages delivered to an incorrect address provided by the customer. If an error is identified before shipment, contact us immediately and we will do our best to update the address.

5. Exchanges
We do not process direct exchanges at this time. If you need a different size or item, please initiate a return for a refund or store credit and place a new order. This ensures faster processing and avoids inventory conflicts. Contact contact@vastlystore.com if you need assistance.

6. Consumer Rights & Compliance
This policy is designed to comply with applicable U.S. consumer protection laws, including the FTC's Mail, Internet, or Telephone Order Merchandise Rule ("MITOR Rule"), which requires merchants to ship orders within the stated timeframe or promptly notify customers of delays and offer a full refund option.
Residents of certain states may have additional consumer rights under state law (e.g., California Consumer Privacy Act, New York consumer protection statutes). Nothing in this policy limits any rights you may have under applicable law.

7. Contact Us
For any questions about this policy or to initiate a return, please reach out to our customer support team:
Email: contact@vastlystore.com
Response Time: Within 2 business days
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM ET